Your Secret Weapon for Success this Holiday Season—Email Your Customers
August 18, 2008 at 2:16 pm | In Email Marketing, Marketing, Tips | | Get this via emailOne of the biggest challenges facing retailers this holiday season is how to drive more customers to your store and get them to buy your products. Considering the economy, now is the time. It's absolutely critical to reach your customers via email blasts at least once a month. Why? If done right it can lead to increased traffic and purchasing in your store AND your competition is already doing it.
It may seem daunting if you haven't started collecting names, or attempts to collect names in the past were met with little or no success, but one of the biggest successes in the retail industry is Bath & Body Works who was able to collect 10 million names in a shocking three months. How did they do it? They offered customers the chance to receive a free tube of lip gloss for sharing their email address, with the catch being you had to go home and print out the coupon and bring it back. Not only were they able to confirm the email address was valid, but it also gave customers a reason to come back to the store, where, on average, they spent another $25.
Here are six suggestions for email blast content for the holidays:
- Promote a special offer—even if you discount just one product line by 20%-30%, you'll be giving your customers a valuable reason to come into the store.
- Talk about new product arrivals—one of the main reasons that customers shop your store is because of the unique mix of products. Feature items that aren't easily found elsewhere.
- Market a store promotion—let your customers know about fun events you're hosting this holiday season (or start now and promote your fall events).
- Store classes—invite your customers in for a lesson on trimming the tree or holiday decorating.
- Content—Deliver valuable ideas, recipes or information. For example, if you sell Polish pottery, include a recipe for a casserole, then make the dish and show an image of it in your email blast.
- Contests—Hold a contest, like "best decorated tree" or "house for the holidays" (to be judged by your staff). The winner could receive a $100 gift certificate to your store, or a selection of ornaments.
There are many companies who can help you design and send your email blast. Check out this list of email marketing companies from our web editor and get started!
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The Specialty Retail Expert, Patricia is the leading authority in the industry and the founder and publisher of
Hi Patricia,
As an expert in the retail industry, I thought your blog readers may
appreciate coverage of Discovery-Based Retail. Although this book is
focused more on in-store experience vs. product development, I think
the subjects complement each other. I'd like to send you a copy if you
would like to review. Look forward to hearing back.
Ellie
comment by Ellie Rogers — September 26, 2008 #
Sure, sounds great. I would love to see it. Please send to: GIFT SHOP Magazine, 195 Hanover Street, Hanover, MA 02050
Thanks!
comment by Patricia Norins — September 26, 2008 #